Gramercy Pet Boutique( is a retail section of Gramercy Distribution, Inc.
    This page explains you our online shop policy. Please read before you place your order.

    Shipping and Processing Fee (Handling charge included)

    * UPS : Non-Saturday delivery cost. If you require Saturday delivery, please call us
    * APO/FPO/DPO are shipped via USPS mail

     * UPS 2nd Day: Non-Saturday delivery cost.. If you require Saturday delivery, please call us
Protecting Your Privacy

The Gramercy Pet Boutique is run by Gramercy Distribution, Inc., a New York Corporation.  Gramercy
Distribution, Inc. will never sell, rent, or use your name, address or other information for any purpose
other than in our own store to complete your order.

This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data.
Yahoo! automatically collects order information but may only use this information in the aggregate. If
you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about
your shopping experience. Please see the
Yahoo! Privacy Policy for more information about how Yahoo!
uses this information.

Your Shopping Experience is SECURE

As we mentioned above, out online shopping cart system is using Yahoo Merchant Solution, which is
protected by Secure Socket Layer (SSL) and a certified CISP Compliant:
    Yahoo! Store uses SSL (Secure Socket Layer) encryption when transmitting certain
    kinds of information, such as financial services information or payment information. An icon
    resembling a padlock is displayed on the bottom of most browsers window during SSL
    transactions that involve credit cards and other forms of payment. Any time a Yahoo! Store asks
    for a credit card number during checkout for payment, it will be SSL encrypted. The information
    you provide will be stored securely on our servers.

    Yahoo! Merchant Solutions is certified CISP-compliant. Created by Visa and MasterCard, the
    Cardholder Information Security Program (CISP) outlines a standard for security procedures for
    merchants and service providers that store, process, or transmit card holder data.

Payment Method

We accepts following credit cards:
    American Express
and now we also take PayPal

Area where we can take orders from

We will ship your order anywhere in the world.

Sales Tax

Gramercy Distribution, Inc. is required by law to charge 8.875% sales tax on any orders that are shipped
to an address within New York (excepts retailers with seller’s permit).
No sales tax will be charged for shipments to out side of the state of NY.

Shipping Information

When you place an order through this website, you will receive an e-mail order confirmation upon
submission. If you placed an order and did not receive a confirmation please e-mail us at

      For Standard Ground shipping
              Shipped out within 2 business days by UPS Ground or USPS Services.  
              Most orders will be received within 3 to 7 business days.
      For UPS Next Day Air Saver, 2ND DAY Air and 3 DAYS Select Shipping, USPS Express Mail
    Orders received by 3:00pm EST (12:00pm PST) will ship out the same day when the items
    are in stock.
             UPS does not count Saturday or Sunday as shipping days

If you required special treatments for your order shipping, please contact us by phone: 212-505-0320
Thank you for Shopping at Gramercy Pet Boutique
Our Policy
Available Shipping Method  
Products in-stock
will be delivered
    Standard Ground  (UPS or USPS)
4-8 Business days
    UPS 3 days Select
    - Available  in limited areas in the US contiguous states & DC
3-5 Business days
    UPS 2 days Air
    - Available throughout the U.S. and all off-shore US Territories
    - Delivery Guaranteed
3 Business days
    UPS Next day Air Saver
    - Available  in the US 48 contiguous states only
    - Deliver by the end of next business day Guaranteed
2 Business days
    USPS Priority Mail (AK, HI, off-shore US Territories)
    - Deliver within 2~3 business days: NOT guaranteed
3-5 Business days
    USPS Express Mail (EMS) (AK, HI, off-shore US Territories)
    - Deliver within 1~2 business days:
1-3 Business days
    USPS Priority Mail International
    - Ddeliver within 6~10 business days: NOT guaranteed
7-15 business days
    USPS Express Mail International (EMS)
    - Deliver within 5 business days Guaranteed in some countries
2-6 Business days
Total cost of
purchase (before tax)  
UPS 3 days
UPS 2 days Air
UPS Next day
Air Saver
Up to $49.99
depending on the
depending on the
depending on the
over $500
Hawaii, Alaska & all off-shore US Territories (American Samoa, Guam, Puerto Rico, Virgin Island,
Mariana Island)

    Orders from Hawaii, Alaska, and US Territories addresses are shipped via USPS mail services.
Who are we?PolicyQuestions?Customer Testimonials & PhotosGramercy Pet Products covered by pressSize Chart
Hosting by Yahoo Web Hosting
© 2007 Gramercy Distribution, Inc.  
Out side of the USA - International Orders

When you place your order you will notice a $0.00 charge for shipping. We'll contact you as soon as we
get your order and let you know the exact amount for shipping fees by e-mail. Once you give us your
approval, your order will be shipped from our warehouse by USPS International Priority Mail or
International EMS and you can expect it to arrive within 5-12 business days.

Duties and Taxes vary by country and are not included in our charges.

All prices will be quoted in US dollars.

Refunds & Exchanges

We want you to be satisfied with your purchase. If your purchase at Gramercy Pet Boutique fails to meet
your expectations, you can return your item to us in its
original and unused condition within 20 days of
receiving it
for an exchange or refund. The personalized items are not exchangeable nor refundable.

If you would like to exchange or return an item,
please contact us via e-mail first and get instruction for
where and how to ship.

e-mail to:  with subject line: return/exchange

We are not responsible for items returned without contacting us or sent to wrong address.

The customer is responsible for all shipping and packaging costs related to exchanging or returning an item.
We are not responsible for lost or misdirected returns. We cannot accept returns COD. Items received after
20 days will not be accepted for exchange or return and will be shipped back to the customer.

After receiving and inspecting the returned item, we will reimburse your credit card for the purchase price
of the item, less any shipping, handling and 18% restocking fees, or send you a replacement item for
exchange. Please note that shipping fees are non-refundable.

To qualify for a refund, all items must be returned in its original condition, including the original packaging
and documentation.  We will not accept returns if the item and  its packaging is not in its original condition
and will return such items to you.  If you reject that return shipment, Gramercy Distribution, Inc. reserves
the right to liquidate the inventory and with hold credit.

We encourage you to measure your dog as accurately as possible.
We cannot honor exchanges or
returns for any merchandise that has been used, or is not in its original new condition
. All sale,
personalized items are final sale and cannot be exchanged or returned.

We appreciate you for honoring our exchange/return policy.

If you receive damaged merchandise, please call us ASAP (latest within 72 hours)
at 877-338-0016.

Gramercy Distribution, Inc.
PO Box 36
NY, NY 10159-0036
TEL: 877-338-0016
FAX : 212-505-5424

    Last Updated Dec 26, 2012
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Within US 48 Contiguous states and D.C.) and APO/FPO/DPO
   Privacy   Security  Payment   Area   Tax   Shipping   Foreign Shipping   Return/Exchange
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Total cost of purchase
(before tax)  
USPS Priority
UPS 2nd day*
up to $49.99
over $500